The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Privacy Policy for Cult Fave Co
Last updated: January 26, 2026
Cult Fave Co respects your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you purchase from or contact Cult Fave Co on Etsy.
1. Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as:
Your name
Email address
Postal address
Payment information
The details of the product you’re ordering
You may also choose to provide additional personal information (for example, for custom orders or email sign-ups) if you contact me directly through Etsy messages or voluntarily opt in.
2. Why I Need Your Information & How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
To fulfill your order, settle disputes, or provide customer support
To communicate with you, including order updates and responses to inquiries
To send marketing communications, if you have explicitly opted in (such as emails about new products, promotions, or shop updates)
To comply with legal obligations, such as tax laws
For legitimate business interests, such as improving my services and ensuring shop security
I do not send marketing emails without your consent, and you may opt out at any time.
3. Email Marketing
With your permission, I may send you emails about:
New products or shop updates
Special promotions or discounts
Upcoming launches or events
You can unsubscribe from marketing emails at any time by:
Using the unsubscribe link included in the email, or
Contacting me through Etsy Messages
Your email address will never be sold or shared with third parties for marketing purposes.
4. Information Sharing and Disclosure
Your information is shared only when necessary, such as:
Etsy, as needed to provide my services and comply with Etsy’s Seller Policy
Email service providers (if used) solely for the purpose of sending opt-in communications
Shipping providers to deliver your order
Legal authorities, if required by law
5. Data Retention
I retain your personal information only for as long as necessary to provide my services and comply with legal and tax obligations. Typically, this means retaining order information for up to 7 years, unless a longer period is required by law.
6. Transfers of Personal Information Outside the EU
If you reside outside the United States, please note that your information may be transferred to and processed in the United States. I rely on Etsy’s legal transfer mechanisms to ensure your data is protected.
7. Your Rights
If you reside in certain territories, including the EU, you have the right to:
Access your personal information
Request corrections or deletions
Object to certain uses of your data
To exercise these rights, please contact me through Etsy Messages.
8. Contact Information
For privacy-related questions or concerns, you can contact me at:
Cult Fave Co
Via Etsy Messages
support@cultfaveco.com
Yes! All items from Cult Fave Co are handmade or hand-finished in small batches. Because of this, slight variations may occur — that’s part of the charm.
Orders typically ship within 4-6 business days.
Processing time does not include shipping time. During launches or sales, processing may take slightly longer.
Shipping times vary based on location and the shipping method selected at checkout. Once your order ships, Etsy will provide tracking information.
Please note: shipping delays caused by the carrier are outside of my control.
Custom orders may be available depending on the item and current workload. Please send me a message before purchasing to discuss availability and pricing.
Due to the handmade nature of my products, I do not accept returns or exchanges unless the item arrives damaged or defective.
If there’s an issue with your order, please contact me within [X days] of delivery and I’ll be happy to help.
Oh no — that’s the worst 😭
Please message me with photos of the damaged item and packaging within 48 hours of delivery so I can make it right.
Cancellations are accepted within 12 hours of purchase. Once an order has begun processing or shipped, it cannot be canceled.
Please check with household members or neighbors and contact your local post office first. If you’re still unable to locate your package, message me and I’ll help however I can.
The best way to reach me is through Etsy Messages. I typically respond within 24–48 hours during business days.
Occasionally! Follow Cult Fave Co on Etsy and social media to stay updated on promotions, new drops, and exclusive offers.